Return Policy
Return Policy
At GebraCrafters, every map is handcrafted with care and made to order. We want you to love your purchase, but we understand that sometimes things don’t go as planned.
Returns & Exchanges
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You may request a return or exchange within 14 days of delivery.
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To be eligible, the item must be unused, in its original condition, and in the original packaging.
Damaged or Defective Items
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If your order arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging.
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We will offer a replacement or a full refund at no extra cost.
How to Start a Return
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Contact us at gebracrafters@gmail.com with your order number and reason for return.
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Once your return is approved, we will provide instructions on where to ship the item.
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The customer is responsible for return shipping costs (unless the item was damaged or defective).
Refunds
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Once the returned item is received and inspected, we will notify you by email.
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Approved refunds will be processed to your original payment method within 5–7 business days.
Questions?
If you have any questions about our return policy, feel free to reach out to us at gebracrafters@gmail.com.